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Communications Advantage, Inc.

Published Articles

AI Systems - The Brains Behind the Bots
December 08, 2016 by Robert Lee Harris - Posted on Nojitter.com
An overview of capabilities and methodologies behind artificial intelligence.

Connected TV - Signals to the Enterprise
January 06, 2016 by Robert Lee Harris - Posted on Nojitter.com
Connected Televisions may soon be a contact channel into the Enterprise.  Here's why.​

Shouldering Responsibility for Data Privacy

February 02, 2015 by Robert Lee Harris - Posted on Nojitter.com
Looking into information privacy -- the trends, technology, regulations, and impact on end users and for enterprise IT.

What Enterprise IT Can Learn from the Apple Watch
September 12, 2014 by Robert Lee Harris - Posted on Nojitter.com
Although the Apple Watch is not a business product there are some lessons to be learned from Apple and the launch of its watch.

Decision Points on Cloud Communications for Large Enterprise
January 23, 2014 by Robert Lee Harris - Posted on Nojitter.com
Three different case
studies reveal varying reasons for choosing on-premises or cloud-based deployments, where cost, resiliency, and flexibility are among the key factors.

Will the Next Wave of Innovation Make Enterprise IT Less Relevant?
January 21, 2014 by Robert Lee Harris - Posted on Nojitter.com
Smart objects will not be perceived as IT assets, so the next wave of IT innovation will belong to the business teams.

Will You Outgrow Your BYOD Program?
November 05, 2012 by Robert Lee Harris - Posted on Nojitter.com.
If you implement BYOD the right way, you'll be able to rein it back in if you need to.

Millennials and Collaborative Tech: 5 Reasons Not to Freak Out   
August 08, 2012 by Robert Lee Harris - Posted on Nojitter.com.
Trying to make business communication plans based on how people spend their free time could be a fool's errand.

Planning and Managing Enterprise Mobility 
June 03, 2012 by Robert Lee Harris - Posted on Nojitter.com. Enterprise mobility needs to be component of nearly every IT project. Asking "what is the enterprise mobility impact?" will become second nature.

Lessons Learned from a Bring Your Own Device Project
 
January 30, 2012 by Robert Lee Harris - Posted on Nojitter.com.  Here's what I took away from the experience of working with a large enterprise IT department transition from company-owned Blackberries to employee-owned devices. http://tinyurl.com/rlh-byod

Consumerization of IT: Is It More than Just Bring-Your-Own (Mobile) Device? 
January 19, 2012 by Robert Lee Harris - Posted on Nojitter.com.  With all the innovation of interactive video, Web 2.0 and consumer electronics, what will really will cross over into enterprise IT? http://tinyurl.com/rlh-ces2012

Electronic Telecom Bills: In Pursuit of Paperless TEM  
February 16, 2011 By Robert Lee Harris - Posted on NoJitter.com  http://bit.ly/g90zxP
Step by step guide to converting to electronic telecom billing.

Consumer Devices and the Enterprise Network 
January 14, 2011 by Robert Lee Harris - posted on NoJitter.com http://bit.ly/huUNKl 
Perspective on the Consumerization of IT and User Owned devices in the Enterprise.

Telecom Expense Management: Developing a TEM Strategy 
December 28, 2009 By Robert Lee Harris - Posted on NoJitter.com  http://www.nojitter.com/features/219400186
TEM processes, services and software provide significant value, but the solutions are still far from perfect.

"Wireless TEM: Why Managing Mobile Phones Is Different" (Read it Here) Business Communications Review, December 2007. Robert Lee Harris 

"Enterprise Impacts from the Consumer Electronics Show" (Read it Here) Business Communications Review, March, 2007. Robert Lee Harris 

"Expense Management Solution Choices: Invoices vs. Inventory" (Read it Here) Business Communications Review, August, 2006. Robert Lee Harris 

"Invasion of the Technophiles: Are your end-users getting ahead of you—and your IT infrastructure?  (Read it Here) Business Communications Review, January, 2006. Robert Lee Harris 

"Rethinking Call Accounting" (Read it Here) Business Communications Review, August, 2005. Robert Lee Harris

"Cost Control and Converged Networks" (Read it Here) Business Communications Review, July, 2004. Robert Lee Harris

Media and Presentations

The Roadblocks to Enterprise Adoption of Speech Technology (PPT)
roadblocks_-_avios_-_2016.pdf
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File Type: pdf
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Other Recommended Reading

NoJitter.com - Online news and articles about enterprise IP-telephony, unified communications and converged networking world