In 1996, Robert Lee Harris established a local consulting practice under the name Telecommunications Productivity Services aimed towards providing general telecom consulting services to clients throughout Southern California.  Quickly establishing a reputation as an unbiased customer advocate, Telecommunications Productivity Services gained clients in the Medical, Financial, and Manufacturing industries, managing system relocation projects and CPE procurement and implementations.

In 1998, Telecommunications Productivity Services became Communications Advantage. Communications Advantage expanded to provide customized call-center reporting applications and administrative process automation. In 2002, Communications Advantage became a private California Corporation. To date, Communications Advantage, Inc. has provided millions of dollars in tangible long distance savings through effective rate and contract negotiation, and has helped customers evaluate and implement voice communications and WAN technology ranging in size from twenty stations to over ten thousand users.